27-29 Sept.


Friday, 28 Sept.

08:30 – 09:00
Good morning… Registration… Coffee… Conversation.
09:00 – 13:00
Hands-on Workshop
Mapping service ecosystems
Cornelius Rachieru
Hands-on workshop
Embodied Interactions, Emotions, and Design
Erik Dahl
Tutorial Workshop
Beyond the Screen
Abi Reynolds Jessica Cameron
Hands-on Workshop
Ontology Dojo
Jessica DuVerneay Ren Pope
13:00 – 14:00
14:00 – 14:20
Opening Remarks – Carbon Neutral Conference
14:20 – 15:05
Humans, Heat & Hygiene
Ellie Ereira
What role does design play in an overpopulated world, where temperatures are continuing to rise and there is an influx of informal settlements due to conflict and natural disasters? How do you innovate in a well established sector and what are the ethical concerns that you have to be mindful of when designing in the humanitarian context? To answer these questions, we will unpack some of the systemic issues involving humans, heat and hygiene through our experience working with global humanitarian agencies such as the Red Cross, The Humanitarian Innovation Fund and Oxfam. We will share our learnings on how we trained community members and NGO’s to apply lean and user-centered approaches to identify problems, people and solutions for disasters such as cyclones, hurricanes, and the spread of diseases due to poor sanitation. We will also share some of our stories about cultural differences and ethical concerns that came up in our work in the UK, Indonesia and Vanuatu.
14:20 – 14:40
The Prototyper’s Dilemma
Johannes Baeck
New technologies like artificial intelligence force us to rethink our prototyping strategies. Although we have access to more and more tools and techniques, building the right prototype at the right time can be hard. […]
14:40 – 14:45 Short Break
14:45 – 15:05
Build a (better) world: IA as inclusive design
Sarah Barrett
Even if you aren’t under any pressure to make your site accessible, come learn how to build structures that turn your experience into one that makes sense to humans (not just executives). You’ll learn what makes IA inclusive, approaches for content and navigation modeling that set a good foundation, and other techniques that create coherence across diverse access needs. […]

15:05 – 15:10
Short Break
15:10 – 15:30
IA vs. AI: will robots be better researchers than us?
Raffaella Roviglioni
We are on the verge of Artificial Intelligence (AI) exponential growth in terms of capability to perform deep learning, machine learning and big data analysis. Projections show that in the next decade AIs will likely take over jobs in a wide range of industries, covering not only manual work but intellectual one as well. What will happen in the knowledge work area? Will our work as information architects, researchers and designers be impacted, and how? […]
Forgotten users: designing employee experiences at KLM
Peter Boersma
In this presentation, I will explain what I have found to be different working for employees versus customers, and will share what attendees might learn from this. […]
15:30 – 16:00
Coffee Break
16:00 – 16:45
Designing for people in crisis: online chat service design for Samaritans
Neil Schwarz
Simon Stewart
Samaritans listening service responded to more than 5.7 million calls for help by phone, email, SMS, letter and face-to-face last year. That’s one contact every 6 seconds from someone that needed someone to turn to. But people’s patterns of communication are changing. Increasingly, people are turning to real time, text-based chat services such as WhatsApp or Facebook Messenger as their preferred method of communication. So, how could Samaritans meet the changing needs of their callers, and make their services more accessible to high risk individuals whose needs are not served by traditional technology? The 70% of children and young people who committed suicide without making any service contacts, and the 33% who never expressed suicidal thoughts to anyone. We will share the challenges we faced in designing Samaritans online chat service and the techniques we used to overcome them.
16:00 – 16:20
Understanding Empathy
Kat King
We use the word ’empathy’ a lot; to talk about ethics, to talk about understanding users, to talk about the differences between humans and machines… but what do you actually know about what empathy is? I’ll explain the history of the concept of empathy and use examples from peer reviewed papers to explain what ’empathy’ does (and does not) mean, how to elicit it in yourself and other, and how activating someone’s empathy changes their choices and behaviors. […]
16:20 – 16:25 Short Break
16:25 – 16:45
What if user-centered design was the law? In Sweden, it is.
Jonas Söderström
In this short session, you’ll learn how the Swedish (by the way, also Norwegian) laws concerning occupational safety and health have proved to be applicable also not just to (analog) machinery, but to digital technology / enterprise software. And how this provides new opportunities for professionals like IAs, UX designers, etc. […]

16:45 – 16:55
Short Break
16:55 – 17:40
Léonie Watson
Léonie is Director of Developer Communications at The Paciello Group (TPG), and a member of the W3C Advisory Board. She is also co-chair of the W3C Web Platform Working Group, where she is responsible for many specifications including IndexedDB, Push API, Pointer Lock API, Gamepad API, ARIA in HTML, and the HTML Accessibility API Mappings (AAM).
17:40 – 17:50
Short Break
17:50- 18:35
Lightning Talks
18:35 – 18:45
Closing Remarks
20:00 – ??:??


At the Royal Marine Hotel …more information to follow

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